What to Look for in a Cloud Based Helpdesk

Blossoming businesses have sprouted up left and right. To accommodate the growing need for startups to have easy access to internal servers and help desk apps has given rise to cloud-based helpdesk software. As its name implies, using the cloud-based system, instead of depending on internal device space for storage and file transfers, it uses a secured private server for an on-the-go function. Using this system, help desk software has made the transition by making their programs have cloud-based interactions with their clients. As it is a growing need in today’s consistently growing mobile world, here are a few functions and perks that you should consider before choosing the right help desk software for your business.

Affordability and payment options

As there are various cloud-based help desk software offerings available in the market, the importance of choosing the right one for you is a matter of practicality. Payment options can range from monthly to yearly subscriptions which include technical aid in case you find it difficult to handle the user-friendly software on your own. Prices range from as low as $500 per month to a whopping $3,000 per month. The price might seem daunting at first, but remember that this is an investment in your business growth so that you may focus on other functions of your firm such as expansion and external relations. Certain helpdesk software also provides a free trial version of their app if you want to make the learning curve a bit easier without any immediate investment.

Number of ‘moderators’ access

A growing company’s greatest asset is its ability to expand and adapt. With this, the accessibility and convenience of information communication and dissemination is a major factor. Subscription rates are also dependent on how many ‘moderators’ can use the server at the same time. If you’re working with several people in your business, accessibility is important, especially if you’ve opted to divide the sectors of your company into divisions governed by trusted personnel. The limited number of people that can access the servers and oversee company functions might seem to be intrusive to a young startup, but eventually, to answer the demand of a growing market means bringing in more people to have the master control for your internal business operations.

Up-to-date security and functions

The danger with cloud-based software is that the stored files and assets are online and up for grabs. Though local help desk software is bulky and requires more expert maintenance from trained technicians, it cannot be denied that being plugged into the grid can allow for infiltration or data loss. Check for the credibility of your service provider in terms of firewall security and if they are up to speed on latest internet security.

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